A bright, sunlit hotel courtyard — a turquoise pool, striped loungers, palms and bougainvillea under a clear blue sky Pool hours & towels Order to your chair Tonight's live music Spa & cabanas
Waypoints Studio · For Hotels & Resorts

Every room, its own concierge.

Tap the marker in the room and it answers — the thermostat, the wifi, tonight's live music, the walking tour of the grounds. Every suite, pool cabana and lobby corner becomes a concierge on the guest's own phone, before the front desk phone rings.

Tap · QR · NFC · GPS  —  opens in the browser · no download · any language
The Waypoints guest app open on a phone — a guest asks a waypoint a question and it answers from that stop's own documents, with the source cited below the reply

The actual guest app · every waypoint answers only from your own documents

Every room
Its own concierge — suites, cabanas, lobby, spa door
Any language
The room answers in the guest's own tongue
No download
Tap or scan — opens in the phone's browser
One evening
From uploaded guest directory to serving tonight's guests
The “now what?” moments

A guest is standing somewhere, wondering.

Every hotel has the same handful of spots where a question becomes a phone call, a queue, or a shrug. Put a waypoint there, and the place answers for itself.

No. 01 — In the room

The nightstand

  • How does the thermostat work?
  • What's worth seeing nearby?
  • Two more towels, please.
  • What's the wifi password?
Suite 412 answers“Wifi is Meridian-Guest — it will remember your phone. Towels are on their way. And the rooftop terrace is worth the climb at sunset — I'll point the way.”
No. 02 — At the pool

Cabana six

  • What time does the pool kitchen serve?
  • Is there towel service out here?
  • Who's playing tonight by the fire pits?
Cabana 6 answers“The pool kitchen serves until 4 — the ceviche travels well. Towels are at the north hut, or I'll send a pair. Tonight: the Reyes Trio, 7 pm.”
No. 03 — In the lobby

The lobby corner

  • Where should we eat nearby?
  • What's the story behind the lobby art?
  • Can someone arrange an airport car?
The lobby answers“Our house list, not an ad: Osteria Lupa, two blocks east — ask for the terrace. The garden walk is loveliest at dusk. Your car can be here in twenty minutes.”
No. 04 — At the spa door

The gym & spa door

  • What are the spa's hours today?
  • What's in the signature treatment?
  • Is the sauna walk-in?
The spa door answers“The sauna is walk-in before five. The signature treatment runs eighty minutes — eucalyptus and hot stone. Hours are on the door and here whenever you ask.”
What your hotel can do

Not modules. Verbs.

One system, drafted from your own documents, working every hour of the house.

I —

Helps

Answers from your own guest directory — house rules, amenities, hours — in the guest's own language. The laminated binder, retired at last.

“Is breakfast included with our rate?” — answered at 5 am, in Portuguese, correctly.

II —

Recommends

Self-guided tours, local recommendations, the day's plan, the art walk — surfaced at the moment of curiosity, not buried in a compendium nobody opens.

The guest asking about checkout is one tap from the neighborhood walking tour.

III —

Guides

Find the cabana, the ballroom, the fitness center, the accessible route — turn-by-turn from wherever the guest is standing.

“Where is the Delgado wedding?” — the east lawn, past the orangery, four minutes.

IV —

Updates

Pool hours change at noon — every “sign” already knows. Edit once in the Studio; the nightstand, the cabana and the lobby all say the new thing.

No reprinting, no peeling laminate, no guest reading last season's hours.

One tap, one guest, one answer

Suite 412, 6:52 in the morning.

A guest from Osaka taps the marker in the room and asks it — in Japanese — what's worth seeing nearby. The room answers in Japanese, from your guest directory, and quietly offers the walking tour you'd want them to take.

  • iThe question arrives in the guest's own language — no menu, no download, no front-desk hold music.
  • iiThe answer comes from your documents — your times, your rates, your voice.
  • iiiThe tour is one tap. In their language. The front desk phone never rang.
Suite 412
The Meridian · Concierge
Guest · 6:52 am近くのおすすめは?What's worth seeing nearby?
Suite 412徒歩5分の運河沿いの散歩道がおすすめです。ご希望でしたら、セルフガイドの散策ツアーをお送りします。There's a lovely canal walk five minutes away. If you'd like, I can send you the self-guided tour.
散策ツアーを受け取る
お送りしました — Walking tour · sent to your phone
Done in one tap · 6:53 am
How it works for a hotel

Four steps. One evening.

You don't write a word of it. The AI drafts the whole property from what you already have.

01

Upload what the house already knows

The guest directory, the property tour, the pool and grounds guide, the art-walk map — drag the PDFs in. That's the whole ask.

Ten minutes
02

The AI drafts every touchpoint

Room concierges, cabana guides, lobby recommendations, the art & history tour — drafted in your property's voice from your own documents. You review and refine; nothing goes live without you.

While you have dinner
03

Place the cards

Elegant QR & NFC cards on nightstands, cabana tables, the lobby desk, the spa door. No hardware, no wiring — a card and a guest's own phone.

One walk of the property
04

Tonight's guests are served

Guests tap, ask, explore and discover — in any language, at any hour. You watch every question and every route from the Studio dashboard.

This evening
The morning report

What changes by the weekend.

  • I.

    Front-desk calls drop

    The “what's the wifi” and “how does the shower work” calls stop reaching the desk — the room already answered them.

  • II.

    Discovery happens in-room

    Tours, local tips and the day's plan surface at the moment the guest wants them — no pitch, no push.

  • III.

    The binder is finally dead

    One edit in the Studio and every nightstand, cabana and lobby corner says the new thing. Nothing laminated, nothing stale.

  • IV.

    The reviews start mentioning it

    Guests don't praise signage. They praise the feeling that the house was listening.

“I asked what to see at midnight and the room answered me. In Japanese. We never once called the desk.”
Guest review · Suite 412
The kind your GM forwards to everyone
The rate card

Priced like a service, not a project.

Every rate opens with a 14-day free trial. Move up when the whole property is answering.

Single property

Field Kit

One property, answering from night one.

$149/ mo
14-day free trial · billed monthly
Start free trial
  • 1 venue · up to 10 waypoints
  • Core experience builder + AI-generated content
  • Audio, video, quizzes & badges
  • QR, NFC & GPS triggers
  • 14-day free trial
The house pick Full house

Expedition

Rooms, pool, lobby & spa — the full house.

$299/ mo
14-day free trial · billed monthly
Start free trial
  • Up to 25 waypoints
  • Collectible stamps & badges
  • Multi-language + accessibility
  • Guest analytics
  • More monthly guests
The estate

Summit

Every block, the whole grounds.

$599/ mo
14-day free trial · billed monthly
Start free trial
  • Unlimited waypoints
  • Every experience block
  • AI talking-head guide
  • Multiple editors
  • Higher usage limits
Business & Enterprise · the private rate

Run Waypoints as infrastructure.

For groups and flags where the guest experience is the operation — every property, one platform, a team on the line.

Business

from $1,000/ mo

Multiple properties, unlimited waypoints, more editors, and higher guest volume.

Professional

from $2,500/ mo

More properties, higher usage limits, and more editors and analytics.

Enterprise

from $5,000/ mo

Unlimited properties, the highest guest and usage limits, and priority processing.

Hotels typically run $1,500–$5,000 a month per property — a fraction of one concierge shift, for a concierge in every room that answers all night and guides the walking tour, the art walk and the day's plan while it does.

Book a demo

All plans include the Studio editor · AI drafting · QR & NFC triggers · every language

Before you ask the desk

Questions from hoteliers.

Q. 01Do guests have to download an app?
No. A tap or scan opens the room's concierge in the phone's own browser — nothing to install, nothing to sign up for. That's why guests actually use it.
Q. 02Where do the answers come from?
From your documents — the guest directory, menus, spa schedule and house policies you upload. The AI drafts every touchpoint from them, you review it, and it answers only from what you approved. Your recommendations, not the internet's.
Q. 03What happens when hours or menus change?
Edit once in the Studio and every waypoint updates instantly — the nightstand marker, the cabana, the lobby. Nothing to reprint. The cards themselves never change; only what they open does.
Q. 04Can it really guide — tours, local tips, the day's plan?
Yes. When a guest's question touches the property or the neighborhood, the room offers the right tour, tip or plan — in their language. You decide what it recommends, and you see every question in the dashboard.

Tonight's rooms could be answering by tonight.

Upload the guest directory, review what the AI drafts, place the cards. The whole house starts helping, guiding and answering — before the next check-in.

14-day free trial · no credit card · nothing to install for your guests